WE ARE CLOSE ON 2-16 APRIL 2017! All orders will be proceed as soon as we're back ✌🏻️ Thank you for your understanding! 😊
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Order, Payment & Delivery

ORDER TERMS

All our items are priced in Singapore Dollars (SGD), and should be paid in Singapore Dollars as well. 

Once you have placed your order(s), you will receive an invoice from us immediately. Upon receiving invoice, customers are required to pay for their orders within a 24 hours time frame.

Please also check your junk/spam inboxes just in case any of our emails land up there.


PAYMENT TERMS

For all orders, we accept :

  1. i-banking or ATM transfers from same bank in Singapore
  2. i-banking or ATM transfer from inter-bank with FAST services
  3. Visa and mastercard

 

Which bank and accounts do I transfer to for ATM/I-banking?

You may transfer to the bank : DBS Corporate Account no. 023-905573-7 (Milkywaay Clothing Singapore Pte Ltd)

PLEASE NOTE  that if you have a bank that is not DBS, you may transfer via inter-bank with FAST (Fast And Secure Transfer) services for immediate funds transfer. 

Option to use FAST should appear during transaction via ibanking or ATM. No charge applies for using FAST.

Please note that without FAST, funds will take longer processing time of 3 working days, in this case your order will be automatically cancelled after 24 hours. Please contact us immediatelly if you happen to have this kind of case.  

FAST (Fast And Secure Transfers) is a new electronic funds transfer service that enables customers of the participating banks to transfer Singapore Dollar funds from one bank to another in Singapore almost instantly.

Which are the participating banks of FAST?

FAST is offered by 19 banks - ANZ Bank, Bank of China, The Bank of Tokyo-Mitsubishi UFJ, BNP Paribas, CIMB Bank, Citibank, DBS Bank/POSB, Deutsche Bank, Far Eastern Bank, HL Bank, HSBC, Maybank, Mizuho Bank, OCBC Bank, RHB Bank, The Royal Bank of Scotland, Standard Chartered Bank, Sumitomo Mitsui Banking Corporation and United Overseas Bank.

FAQs about FAST can be found here

 

I have completed the transfer (ATM/i-Banking). What is the next step?

After payment has been made, please email us at hello@mkyclothingsg.com with the following details (in this format):

Payment Details

Order number :
YOUR Bank Acct Type/No.:
Transfer intra-bank : with FAST / without FAST (skip if from same bank)
iBanking Nick (for payment via ibanking):
Transaction Ref.:
Amount Transferred:
Date & Time:

Do attach a clear snapshot/screenshot of your payment receipt for ATM transfers.

No refunds will be made in the event that the ATM snapshot cannot be produced. MKY Clothing reserves all rights to reject any orders without these details.

 

How long do I have to make payment after I checkout?

To be fair to other customers, we abide strictly to a 24 hour dateline. Kindly make your payment before that, or the order may be cancelled. Thank you so much for your understanding.

 
Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s).
Item(s) is/are only secured upon submission of payment.

 

Delivery

All our local normal and international parcels are being facilitated by Singpost.

We highly recommend that you opt for registered postage to prevent lost parcels as all registered parcels can be track via Singpost website.

 

LOCAL DELIVERY WITHIN SINGAPORE

1. Normal Postage (Flat one time charge - $1)
  • Delivery takes 2 - 3 days via Singpost standard mail. Delivery time excludes payment verification & administrative processes.
  • Item is mailed out within 48 hours upon payment verification excludes weekends & public holidays.
  • Item is delivered to your mailbox, and it may be dropped at your door if the mailbox is full.
  • Delivery is untrackable.
  • Although uncommon, MKY Clothing cannot be held responsible for delay and any lost-in-mail occurences as a result of normal postage. As such, Registered/Courier mail is always a recommended option to better ensure that the package will arive safely at your doorsteps.
  • If the item is bulky, we may ship the parcel via courier. Do comment in order if you do not wish to receive the parcel via courier.
  • For SingPost, you can enquire about your packages here or call them at 1605 (local) or +65 6841 2000 (overseas).

2. Registered Postage (Additional $3.90 on top of item's stated price)

  • Delivery takes 3 - 5 days via Singpost local registered mail. Delivery time excludes payment verification & administrative processes.
  • Item is mailed out within 48 hours upon payment verification excludes weekends & public holidays.
  • Delivery is trackable.
  • There is a one time charge of $3.90.
  • Customer or addressee (anyone living at the address) will be required to sign for the package at the door.
  • If no one is at home/office to receive it, a notification slip will be left either at the door or in the mailbox to collect within 10 days at the nearest Post Office. Customer will be required to bring down the notification slip with NRIC to collect.

 3. SmartPac (1kg - $3.80, 3kg - $4.70)

  • SmartPac is a postage-paid postal service for delivery anywhere in Singapore, the next working day for a fixed price. 
  • Expect door-step delivery with SmartPac, with proof of delivery and you are able to track and trace your parcels online. Delivery will take 2-3 days time.
  • Pay $3.80 for up to 1kg parcels or $4.70 for up to 3kg parcels.

 4. Urgent Delivery & Oversea Delivery Enquiry

Please whatsapp/text us to 90726146 for urgent & oversea delivery

 

INTERNATIONAL PARCELS

1. Payment options

Only payment via visa/mastercard (subjected to surcharges) will be accepted for international orders. 

2. Shipping options

Overseas Registered Article (Airmail) is available for international orders. All overseas parcel comes with a tracking reference & can be traced here. All orders will be shipped out within 1 working day after payment confirmed and an email will be sent to notify you once your order has been shipped.

Please refer to the following chart for the delivery fees:

 MKY CLOTHING currently offers a complimentary upgrade of postage to Registered SmartPac mode once our customers hit the SGD$60.00 spending mark!


SELF COLLECTION (Local Singapore Customers)

MKY Clothing does not offer any form of Self Collection at moment.